Frequently Asked Questions
Do you offer customization options for your products?+
Yes, we do! At LITIFY, we offer customization options for posters, tapestries, and rugs. You can create personalized decor pieces that reflect your unique style and make your room truly yours. Just visit our customization page to get started!
How can I check the status of my order?+
To check your order status, simply drop a WhatsApp or SMS message to our customer support numbers 9932265658 or 9821179384 with your Order ID and Name. Our team will get back to you with real-time updates regarding your order status.
How long does delivery take?+
Delivery times within India typically range from 5-10 business days. We strive to process and ship orders as quickly as possible. For more precise delivery information, please check your order confirmation email.
What if my order arrives damaged or defective?+
If your order arrives damaged or defective, please contact our customer service team within 7 days of receiving your item. We will gladly offer a replacement or a full refund. Please share an unboxing video clearly showing the issue for our reference — this helps us process your request quickly and fairly.
What materials are your products made from?+
At LITIFY, we prioritize quality and sustainability. Our tapestries are made from easily mountable poly drill fabric-ensuring durabilty and ease of use, our posters are printed on 300 gsm premium paper, and our wall art and lights use durable and eco-friendly materials. We ensure that all our products are made to last and look great in your space.